Terms & Conditions

Please read these Terms and Conditions (“Terms,” “Terms and Conditions”) carefully before using the evisa.nguyenadventure.com website (the “Service”) operated by Nguyen Adventure Co., Ltd. (“Nguyen Adventure,” “us,” “we,” or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Service Description

Nguyen Adventure provides an intermediary service to facilitate the application process for a Vietnam electronic visa (e-visa) on behalf of travelers. Our Service includes:

  • Providing an online platform for submitting required information and documents.

  • Reviewing applications for completeness and common errors based on publicly available guidelines.

  • Submitting the application and required documents to the relevant Vietnamese government authorities (Vietnam Immigration Department).

  • Communicating the application status and delivering the approved e-visa (if granted) via email.

  • Offering expedited processing options for an additional fee.

Disclaimer: Nguyen Adventure is NOT a government agency. We act as a third-party service provider. The final decision to grant or deny a Vietnam e-visa rests solely with the Vietnamese government authorities. We do not guarantee visa approval.

2. User Responsibilities

By using our Service, you agree to:

  • Provide accurate, complete, and current information as required by the application form and the Vietnamese authorities. This includes, but is not limited to, your name, date of birth, passport details, travel dates, and entry/exit points matching your passport and travel plans exactly.

  • Upload clear, valid, and compliant digital copies of your passport photo and passport biographical page according to the specified requirements.

  • Ensure your passport has at least six (6) months of validity remaining from your intended date of entry into Vietnam.

  • Pay all applicable Service fees and government fees (which are included in our total price unless otherwise stated).

  • Check your email regularly (including spam/junk folders) for communications regarding your application status and the final e-visa document.

  • Print the approved e-visa document and carry it with you for presentation to airline staff and immigration officials upon arrival in Vietnam.

  • Enter Vietnam only through the entry port specified on your approved e-visa.

Failure to provide accurate information or compliant documents may result in delays, rejection of your visa application by the government, or denial of entry into Vietnam. Nguyen Adventure is not liable for any issues arising from incorrect or incomplete information provided by the user.

3. Fees and Payment

  • Fees for our Service are clearly stated on our website during the application process. Fees include the government’s e-visa fee and our service fee.

  • Additional fees apply for urgent or super-urgent processing options.

  • Payment must be made in full via our secure online payment gateway at the time of application submission.

  • All fees are charged in USD (or as otherwise specified).

4. Processing Times

  • Standard processing time by the Vietnamese government is typically 3-5 working days, excluding weekends and Vietnamese public holidays.

  • Urgent and super-urgent processing times offered by Nguyen Adventure refer to the timeframe within which we prioritize submitting and following up on your application.

  • While we strive to meet the estimated processing times for expedited services, these are not guaranteed, as the final timeline depends entirely on the Vietnamese government authorities. Nguyen Adventure is not responsible for delays caused by the government.

5. Refund and Cancellation Policy

  • Once an application has been submitted to the Vietnamese government authorities through our Service, fees are generally non-refundable, regardless of whether the visa is approved or rejected. This is because the government fee and our service fee for processing have already been incurred.

  • If you wish to cancel your application before it has been submitted to the government by us, please contact our support team immediately. A partial refund may be possible, subject to a cancellation processing fee.

  • No refunds will be issued for delays caused by the government, incorrect information provided by the applicant, or rejection of the visa application by the government.

6. Limitation of Liability

Nguyen Adventure acts solely as an agent facilitating the e-visa application process. We are not responsible for:

  • The final decision made by the Vietnamese government regarding your visa application.

  • Any delays in processing by the Vietnamese government.

  • Any issues arising from incorrect or incomplete information provided by the user.

  • Denial of entry into Vietnam by immigration officials, even with an approved e-visa.

  • Any costs incurred due to visa delays or rejections (e.g., flight changes, accommodation cancellations).

  • Changes in Vietnamese government visa regulations or policies.

Our liability is strictly limited to the amount paid for our Service fee component.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Nguyen Adventure Co., Ltd. and its licensors.

8. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Nguyen Adventure (e.g., government portals, review sites). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

9. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions.

11. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of changes by updating the “Last Updated” date. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms, please contact us:
Email: [email protected] 
Address: No. 54 Nguyen Truong To street, 100000, Hanoi, Vietnam

Disclaimer: These Terms and Conditions provide a general framework. It is advisable to consult with a legal professional for advice tailored to your specific business needs and jurisdiction.