Privacy Policy

Nguyen Adventure Co., Ltd. (“Nguyen Adventure,” “we,” “us,” or “our”) operates the website evisa.nguyenadventure.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We value your privacy and are committed to protecting your personal information. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you, primarily for processing your Vietnam e-visa application.

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you and process your visa application (“Personal Data”). This may include, but is not limited to:

    • Full name (as per passport)

    • Email address

    • Phone number (optional)

    • Date of birth

    • Nationality

    • Passport number, issue date, expiry date

    • Digital passport photo

    • Scanned copy of your passport’s biographical page

    • Travel details (intended date of entry/exit, entry/exit ports)

    • Accommodation address in Vietnam (if required for application)

  • Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

  • Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. Use of Data

Nguyen Adventure uses the collected data for various purposes:

  • To process and submit your Vietnam e-visa application to the relevant Vietnamese government authorities.

  • To provide and maintain our Service.

  • To notify you about changes to our Service or your application status.

  • To provide customer care and support.

  • To monitor the usage of the Service.

  • To detect, prevent, and address technical issues.

  • To improve our Service.

3. Transfer Of Data

Your information, including Personal Data, is required to be submitted to the Vietnam Immigration Department (or relevant government body) for the purpose of processing your e-visa application.

Your information may also be processed by secure third-party payment gateways to complete your transaction. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

4. Disclosure Of Data

Nguyen Adventure may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation.

  • To protect and defend the rights or property of Nguyen Adventure.

  • To prevent or investigate possible wrongdoing in connection with the Service.

  • To protect the personal safety of users of the Service or the public.

  • To protect against legal liability.

5. Security of Data

The security of your data is important to us. We use appropriate administrative, technical, and physical security measures (such as SSL encryption) to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

You have certain data protection rights. Nguyen Adventure aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Please contact us if you wish to be informed about what Personal Data we hold about you or if you want it to be removed from our systems (subject to legal and processing requirements).

7. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), such as payment processors. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Links To Other Sites

Our Service may contain links to other sites that are not operated by us (e.g., Trustpilot, Tripadvisor, official government sites). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”) directly without parental/guardian consent for visa application purposes. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data without your consent, please contact us.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: [email protected] 
Address: No. 54 Nguyen Truong To street, 100000, Hanoi, Vietnam

Disclaimer: This Privacy Policy provides a general overview. While we strive for accuracy, it is recommended to consult with a legal professional for advice specific to your jurisdiction and situation.